FAQ's

 

Where are your products made?

Shygirl cosmetics are made in the United States. We are not a brand that imports cheap products and markets them as premium quality. We have full control over our ingredients and manufacturing processes.

Are your products tested on animals?

No, Shygirl cosmetics are never tested on animals. We know this because we manufacture in the USA and we fully control our testing audit trail. Some brands that import products cannot be fully sure what their overseas manufacturers do, so their cruelty free claims are only “to the best of their knowledge”.

Are your products paraben free?

Yes, Shygirl products are paraben free. We are committed to making sure our ingredients are the best quality and least harmful to achieve the best formulas, for the best results.

How much will shipping cost?

We will pass on the best shipping rates to you that we can achieve. $8.00 shipping for UPS Ground. Free shipping for orders over $30.00 More details on shipping can be found HERE

Do you ship internationally?

In some countries we are supported by local suppliers, so you can buy Shygirl from them in your local currency. In other cases we can ship internationally, the shipping rates vary depending on the country. You can enquire with us at support@shygirl.com or contact us via our CONTACT page to get information on your particular country.

What happens if I have a return or exchange?

We offer a 100% money back guarantee on any unused product purchased on shygirl.com. More details on returns & exchanges can be found HERE You can contact us at support@shygirl.com or contact us via our CONTACT page with any specific return or exchange query and we will be happy to help.

Can I exchange if the product was a gift?

If you were gifted any products, we can still refund or exchange for you. But please make sure you have the order confirmation number from the original purchase.

Do you have discounts and specials?

Yes, we do all sorts of promotions and specials. Generally these are only offered to our members, so we encourage you to join to get the maximum benefits. You can sign up HERE and we’ll make sure you get all the best offers. 

How do I know what shade is right for me?

We have videos that you can see with tips and techniques including makeovers with beauty experts and celebrity makeup artists. If you have a specific inquiry about technique or application, ask us at support@shygirl.com or contact us via our CONTACT page. We are here to help.

Can I buy Shygirl in store rather than online?

We can let you know if there is local Shygirl retailer near you, email us at support@shygirl.com or contact us via our CONTACT page and let us know your city. We’ll let you know if there’s a supporting retailer close by.

If I do a video using Shygirl will you post it?

Send us your video, we love posting videos on our platforms.

I’m a blogger, can I get some samples?

You can send us a request at support@shygirl.com
Is your query not answered in any of the above? We’d love to hear from you, so email us at support@shygirl.com or contact us via our CONTACT page and we will be glad to help out.

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